Store Policy, Returns & Terms and Conditions
Store Policy & Terms and conditions.
Welcome to Slayingsis store policy and Terms and conditions.
PRODUCT INFORMATION
We have made every effort to display as accurately as possible the colours of our products that appear on the website. However as the actual colours you see will depend on your monitor we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the product on delivery
Due to the unique individuality of hand made items there may be slight variations to images shown and Slayingsis has the right to change individual components.
All sizes and measurements are approximate; however we do make every effort to ensure they are as accurate as possible.
We will take all reasonable care to ensure that all details descriptions and prices of products appearing on the website are correct at the time when the relevant information was entered onto the system. We reserve the right to refuse orders where product information has been mis-published including prices and promotions.
Prices are subject to change without notice. Prices are inclusive of UK or Republic of Ireland VAT (as applicable). Goods are subject to availability. As there is a delay between the time when the order is placed and the time when the order is accepted the stock position relating to particular items may change. If an item you have ordered becomes out of stock before we accept the order we shall notify you as soon as possible and you will not be charged for the out of stock items.
We continually update our online store. From time to time our retail stores may run special local promotions (which may not be available on our web-site) or we may offer special discounts online that are not available in the retail stores. Some website promotions may not be available to customers in particular jurisdictions.
RICE AND TYPES PAYMENT OPTIONS
We accept payments online using Visa and Mastercard credit/debit card in British Pounds (GBP)
All prices are inclusive of UK or Irish VAT (as applicable) at the current rates and are correct at the time of entering the information on to the system. The total cost of the order is the price of the products ordered plus the delivery charge.
For your security your billing name and address must match that of the Credit/Debit card used for payment. We reserve the right to cancel any order that does not match these criteria.
ACCEPTANCE
For most items you have the legal right to cancel your order within 7 working days of receiving the goods, this is only valid for defected goods for example wrong colour, damaged products. However this right does not apply to certain items such as personalised products perishable goods and audio or video recordings or computer software which has been opened. If you wish to cancel using this right you need to inform us in writing within 7 working days starting the day after you received the goods.
Slayingsis do not have to refund a customer if they:
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knew an item was faulty when they bought it
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damaged an item by trying to repair it themselves or getting someone else to do it (though they may still have the right to a repair, replacement or partial refund)
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no longer want an item (for example because it’s the wrong size or colour) unless they bought it without seeing it
Please note that we do not provide a free returns service.
You must take reasonable care of the goods and immediately return them to us in the normal way. We will not consider that you have taken reasonable care of the goods if they have been used in a way or to an extent beyond what would be reasonable when examining the goods in a shop before purchase.
Specially commissioned or made to order garments can only be cancelled within five days of placing the order due to the nature of work and preparation involved that the process would have started within the time structure. We cannot offer you a refund or cancellation after this period of time. Your statutory rights are not affected.
We will retain the legal ownership of the goods until payment has been made by you and such payment has been received by us. Legal ownership of the goods will immediately revert to us if we refund any such payment to you.
ACCURACY
While every effort is made to ensure the accuracy of colour reproduction colour may very depending on the settings of your monitor software or printer. None of the material contained in our Website is to be relied upon as a statement or representation of fact. All images illustrations and descriptions of the goods are for information only. We do not give any warranty for the accuracy suitability reliability completeness performance fitness freedom from viruses or timeliness of the content or services contained on our Website. Whilst we try to ensure that our Website is reliable and available at all times the Internet is not an inherently stable medium and errors omissions interruptions of service and delays may occur at any time. Whilst we take reasonable care in ensuring that all material contained in our Website is accurate and up-to-date at the time it is posted we cannot guarantee it.
FABRICS & EMBROIDERY
Many of our items are hand embroidered and therefore fragile in their usage. From time to time beading may become displaced and this is not regarded as a fault but is due to the nature of the work. These garments should be worn with care and are mainly for special occasion wear.
A majority of the fabrics used are 100% Polyester.
A garment may from time to time have variations in patterns due individual dyeing methods.
Please ensure that the first wash is 'Dry Clean' only. Heavy embroidered items can only be Dry Cleaned. More casual items should be washed separately in cold water and thoroughly rinsed. Please note that due to hand dyeing methods used the colours are not guaranteed. We cannot be liable for any damage to your garments due to not complying with the washing instructions given.
All clothing with embossed or rubber prints should be reverse ironed.
Any displacements to sequin beading or embroidery cannot be deemed to be a defect in the garment but is caused by the very nature of the work. In these cases postage cannot be claimed in exchanges or refunds.
It may not be possible to give full instructions on each garment therefore the above is a guideline of washing if in doubt Dry Clean
Shoes that have sequins diamante or embroidery are occasion wear only and some designs such as kusa cannot be worn in heavy rain.
Outfits may have a smell of paraffin which is due to the process used to dry clean garments after embroidery. This smell with evaporate once the garment has been removed from packing.
STOCK AVAILABILITY
Occasionally an item of stock may not be available. Under these circumstances we do not wish to delay your order and may do any of the following.
1. We will try to contact customer in the event customer is not reachable a refund may be given of the item and order despatched.
2. If the customer supplies incorrect telephone numbers or incorrect address details and we cannot verify them the order may not be sent out until we are able to contact customer.
3. We will try to despatch all orders received, however if customer is not at home or parcel is delivered to wrong address then we cannot be held responsible.
4. Your card details must match the delivery address if there is a discrepancy then we will need to verify the card and address match before despatching parcel.
5. No guarantee is undertaken and it will depend on each individual circumstances.
SALES POLICY
We only offer exchanges for sale items due to the vast reductions in price for clearance stock. It is possible to send the item back and re-order a different size colour or design. However a further delivery charge of £4.95 will be charged. (Your statutory rights are not affected.)
MEASUREMENTS
Measurements given are approximate. All our garments are hand produced and due to this they may vary from sizes given. Variations may also occur due to different shapes and styles of garments and also the different fabrics used.
NON-TRANSFERABLE
Buyer's right to use the Service is not transferable and is subject to any limits established by Company or by Buyer's credit card company.
RESALE
Our prices offer a direct wholesale price structure to the customer and therefore our items are not available for resale or on a wholesale basis. We do not allow the resale of any of our goods either in UK or any other country.
RIGHT TO REFUSE
Company reserves the right in its sole discretion to refuse service at any time. Sale of any goods or services is subject to availability.
STATUTORY RIGHTS
So that there is no doubt anything stated in relation to returns and exchanges does not apply to any claim that any items do not meet a standard required by law.
RETURNS
We will replace or refund most items provided they are returned complete unused and in their original packaging with any appropriate labels and tags intact within 14 days of receipt this is only valid for defect items if you have tried the items and you have not liked it or its not suited we would not take liability.
You must take reasonable care of the goods and immediately return them to us in the normal way. We will not consider that you have taken reasonable care of the goods if they have been used in a way or to an extent beyond what would be reasonable when examining the goods in a shop before purchase.
You can return your goods via a Post Office using a second class recorded delivery for parcels under 1kg in weight. You need to ensure that you get the proof of posting and adequate insurance to cover the value of returned goods. We do not provide a free return service.
Please ensure items are adequately packaged and labelled and your completed returns form is enclosed.
Returns address- 29 Wellfield Road, Blackburn BB2 6HE united kingdom.
cannot accept liability of items until they have been received by our offices; therefore you need to ensure that you get the proof of posting and adequate insurance to cover the value of returned goods.
Postage & Packing costs are non-refundable unless your statutory rights apply. We are not responsible for the items which do not reach us therefore please ask the Post Office for a free Certificate of Postage.
We comply with all Distant Selling Regulations for further information see Terms & Conditions.
EXCHANGES
If you would like to exchange items for another item or another size we will be glad to assist you; however a postal charge of £5.99 will apply.
It is possible to exchange your items through our stores; however refunds must be directed through our offices
DELIVERY DEADLINES
All delivery deadlines will depend on address details supplied and stocks being present at time of dispatch. If there are any discrepancies in your order we will contact you, so please be sure to provide correct contact numbers with area codes, as well as email addresses.
Privacy & Safety
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from Slayingsis.
PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.
- [[INSERT DESCRIPTIONS OF OTHER TYPES OF TRACKING TECHNOLOGIES USED]]
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers [[INSERT ANY OTHER PAYMENT TYPES ACCEPTED]]), email address, and phone number. We refer to this information as “Order Information”.
[[INSERT ANY OTHER INFORMATION YOU COLLECT: OFFLINE DATA, PURCHASED MARKETING DATA/LISTS]]
When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
- [[INSERT OTHER USES OF ORDER INFORMATION]]
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
BEHAVIOURAL ADVERTISING
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.
you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
YOUR RIGHTS
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
KLARNA
In order to offer you Klarna’s payment methods, we might in the checkout pass your personal data in the form of contact and order details to Klarna, in order for Klarna to assess whether you qualify for their payment methods and to tailor those payment methods for you. Your personal data transferred is processed in line with Klarna’s own privacy notice.
Shipping
Shipping Policy
At Slayingsis, we strive to provide you with Customer Service of the highest standard. We want all your purchases to arrive quickly and in perfect condition.
All orders placed before 1 p.m. We will try to dispatch for the same day for delivery for Shipping times may vary on weekends, bank holidays and public holidays. We do not accept any responsibility for damages that occur during transit, as we do our best to make sure that all products are packed carefully and appropriately to protect them during the delivery process.
Shipping to UK is charged at a flat rate of £3.99. FREE Delivery for orders over £45.00 (please allow 3-5 working days usually aim to get products to customers within 3 days.)
EU Zone 1: Republic of Ireland, Belgium, Luxembourg, Netherlands (7-14 working days) Delivery: £20.00 (Free Delivery over £200)
EU Zone 2: France, Germany (7-14 working days) Delivery: £20 (Free Delivery over £200)
EU Zone 3: Austria, Denmark, Finland, Greece, Italy, Portugal, Spain, Sweden. (7-14 working days) Delivery: £25.00 (Free Delivery over £250)
EU Zone 4: Latvia, Lithuania, Poland, Romania, Slovakia, Slovenia (7-14 working days) -Delivery: £25.00 (Free Delivery over £250)
Delivery to the following destination will take 15-20 business days
USA, Canada: Delivery: £50.00
Saudi Arabia, South Africa, Kenya, Mauritius: Delivery: £50.00
Hong Kong: Delivery: £50.00
New Zealand, Singapore: Delivery: £55.00
Australia: Delivery £55
UAE: Delivery: £55.00
India/Pakistan: Delivery: £45.00
The, Bahrain, Bangladesh, Kuwait, Malaysia, Maldives, Malta, Morocco, Nepal, Oman, Qatar, Tunisia, Turkey: Delivery: £45.00
Shipping times may vary during bank/public holidays and during peak periods. We are not liable for delays that may occur as a result of courier related matters.
Please note: All prices are exclusive of any customs and duty/ import charges in your country which may or may not be applicable.
Our customers are very important and we operate with the above courier services to ensure that all orders remain safe and are taken care of till it reaches your door as quickly as possible. We constantly strive to offer our clients the best shopping experience and we know that delivery charges is an important consideration for every customer that shops online. This is why we have provided discounted shipping rates. Why not tell a friend about and experience the joy of shopping together on our website? Your items will arrive swiftly, you pay less for delivery and you can share the pleasure of opening your Slayingsis parcel together.
All UK orders are tracked a text message will be provided on the time your parcel will be received, all items must be signed for. For international we try to provide tracking however this is dependent on the service used. Please state at the checkout stage if you would like a specified neighbor to sign for your parcel (if you are not available on delivery date). Alternatively, you may indicate a safe place where your parcel may be left or simply request that the courier company leaves a card for you to arrange re-delivery. A second delivery is usually attempted the next working day if there is no one to sign for and accept the parcel on the first attempt.
All UK customers must state whether they would like to receive delivery notifications and confirmations via email.
VAT Refund for Non-EC Countries
Slayingsis is not a part of the VAT Retail Export Scheme. VAT Retail Export Scheme is a voluntary basis scheme, hence you only can claim VAT refund on goods purchase from retail shop that participate in it.
Furthermore, this scheme does not apply to mail order and Internet sales.
Slayingsis will NOT deal or provide any services or products to any of OFAC sanctions countries in accordance with the law of UAE.
A single order maybe split in to multiple shipments, depending on the availability of item in stock and/or weight limits for parcels by the courier/postal company.
The cardholder should be aware of the possibility that multiple shipments may result in multiple postings to the cardholder’s monthly statement.